Privacy Policy

Last updated: July 3, 2026

This Privacy Policy explains how Splinter Media LLC ("we," "us") collects, uses, and protects personal information across this site, the storefronts of the brands we operate, and the social media pages and messaging services we manage.

Information we collect

Order & account information — name, email, shipping/billing address, and order history when you make a purchase or create an account.
Payment information — processed securely by our third-party payment providers; we do not store full card numbers.
Usage data — IP address, browser type, and pages visited, collected via cookies and analytics to operate and improve our sites.
Social messaging data — if you comment on or message a Facebook Page or Instagram account we operate, we receive, via Meta's APIs, your platform user ID, public username, and the content of your comments and messages to us, together with message delivery and read events. We use this solely to respond to you, including automated replies to comments and messages you initiate.

How we use it

To process and fulfill orders and provide customer support.
To respond to comments and messages you send to pages we operate, including automated responses to conversations you initiate, in accordance with Meta's platform policies (including its 24-hour messaging window).
To detect, prevent, and address fraud, abuse, and security issues.
To comply with legal obligations and enforce our Terms.
To send transactional communications and, where permitted, updates you can opt out of.

How we share it

We share personal information only with service providers who help us operate (payment processors, shipping carriers, fulfillment, analytics, cloud hosting), and where required by law. We do not sell your personal information. Social messaging data is never used for advertising or shared with third parties.

Data retention

We retain order and account records as long as needed to provide services and meet legal, accounting, and fraud-prevention requirements. Social messaging data is retained only as long as needed to manage the conversation and our messaging-quality metrics.

Your rights & opting out of messaging

You may request access to, correction of, or deletion of your personal information, subject to records we are legally required to keep. To make a request, contact us below. To stop automated messages from any page we operate at any time, reply STOP to that page — you will be permanently opted out.

Data deletion

To have your social messaging data deleted, email support@splintermedia.io from any address with your Facebook or Instagram username and the page you interacted with, or send the word DELETE MY DATA as a message to the page. We will delete your contact record, message history, and associated analytics within 30 days and confirm when complete.

Security

We use industry-standard measures, including encryption in transit (HTTPS), to protect personal information.

Contact

Privacy questions or requests: support@splintermedia.io.

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